In March 2011, the Office of Communications and Public Affairs and Information Technology Services convened an ad-hoc workgroup to examine current modes of communication with the W&L community, specifically Campus Notices, the online calendar and dashboard pages for Current Students and Faculty/Staff, and determine how W&L can improve or augment these tools.
The workgroup began by considering the following questions:
One of the workgroup's first actions was to design and distribute a campus communications survey, which was taken by over 275 members of the campus community.
Upon completion of the survey, members of the workgroup conducted focus groups with faculty/staff and current students, and presented the survey results to two Town Hall information sessions as well as the ITS's Technology Liaison's group, gathering additional, anecdotal feedback to augment the survey results.
After meeting to discuss the results of the survey, focus groups and information sessions, the workgroup made the following recommendations:
Based on these recommendations, members of Web Communications and ITS created a new Campus Communications Hub (CCH) which ties together the online calendar, campus notices, hours of operation and daily menus for on-campus dining facilities. Any information entered in this space is distributed through multiple channels (online calendar, campus notices, audience dashboards, departmental websites, University homepage), which both eliminates redundancies and ensures that the messages reach the widest possible audience.
The Campus Communications Hub launched in December 2011, with further updates to the online calendar launching in December 2012.