The Core Systems Group isresponsible for the servers and software that provide the core services to the W&L community, including networked file storage, email, networked printing, data protection, and essential network services to the desktop computer.
Academic Technologies supports faculty and students in their use of technology for teaching and learning. From classroom presentation equipment to the Web-based course management system, Academic Technologies aims to provide seamlessly integrated resources and support for a broad array of instructional activities
Client Services staff provide personal computing and network connectivity support for the users of technology in specific W&L departments, schools or groups; see specific departmental assignments here. Client Services includes the Information Desk, which provides a first line of response for students, faculty and staff with computer-related questions and problems.
The Enterprise Applications Group develops and supports applications for large-scale use in the W&L community. Specifically, the group manages, supports and programs for Enterprise Resource Planning (for example, Datatel Colleague). Additionally, the EA group develops and maintains custom, web-based applications in response to University needs. Request access to Datatel and other enterprise applications by clicking here.
The Network and Telecommunications group is responsible for the wiring, switches and other systems which comprise the campus voice and data networks and their connections to the public telephone network and to the Internet.
The ITS Project Management Office (PMO) supports the university's technology needs by ensuring a consistent, agreed set of project initiation, planning, and governance processes, across campus, to ensure transparency regarding the use of ITS project resources and to provide for the status monitoring and communication of all requested, planned and in-progress ITS projects. PMO staff facilitate the project requirements gathering process and ensure expectations between ITS staff and the user community are shared in a thorough, consistent manner. PMO staff consult with and support users on a wide range of activities, including, but not limited to: project opportunity assessments (e.g. solution option identification); the software/vendor selection process; and, the implementation of large, cross-departmental project management efforts.